Terms for dikitale - consumers

Valid from November 1, 2020

dikitale is an intelligent digital ID that combines personal control and personal information with an advanced, personal user experience, where you as a user of dikitale have the possibility to manage and administer your own data as per your own terms.

These terms apply to the delivery of services from MIQ ApS, CVR no. 38885189, Lysholt Allé 10, 7100 Vejle (“MIQ”) for users of dikitale in Denmark.

By registering as a user of dikitale, you agree to and accept the terms of use of dikitale.

1. Possibilities for using dikitale

dikitale is a digital ID which can be validated and compared with a safe. You have the key – without you and your key, the safe is completely locked. With your personal information safely barred, YOU have control over which data you want to share – on the Internet, in web shops or when you scan your dikitale ID in a physical store. 

With dikitale you can:

  • Securely identify yourself;
  • Securely identify who you are dealing with;
  • Fill out forms electronically;
  • Avoid undesired cookies;
  • Keep your personal information with you online; 
  • Share your personal information based on your own preferences; and
  • Easily communicate with those, with whom you have shared your personal information in relation to your GDPR rights. 

2. What is required to use dikitale?

To access dikitale, you must create a user profile. In this connection, you must provide the following:

  • your email address
  • your phone number


You must ensure that the above information is correct, complete and up-to-date at all times. 

You can use dikitale via a smartphone (or tablet) or a computer via your browser with Internet access. After installation, you will be asked to create a profile, as well as you will receive a password (service code) for dikitale.

dikitale is available in the App Store, Google Play, and Google Chrome webstores – look for “dikitale”.

3. Which information can you upload?

It is up to you which personal information you want to upload to dikitale.

The personal information you choose to upload is treated securely, and you only need to upload the personal information that you require for the purposes that we have described under pt. 1. All data is encrypted in dikitale and only you have access to your personal information. Not even dikitale can assist with access if you lose your keys.

4. Validate dikitale with digital signature

To activate and validate yourself in dikitale, you must go through the following process:

  • Through our business partner Contractbook, a legal agreement is signed, underlining that MIQ does not have access to your data.
  • You receive a personal validation code, which must be kept safe. The code is for confirmation of your identity.


After completion, your dikitale ID is validated and now others can trust that you are you.

Once validated, the following information is automatically drawn from the citizen register:

  • Legal name
  • Present address


If your smartphone or tablet supports it, you can subsequently use your fingerprint Touch ID or Face ID instead of password to log in. All you have to do is activate the feature in dikitale. You do this under Settings > Biometrics, where you select “Use biometrics to approve”. 

Your smartphone and/or tablet have settings of which Touch ID or Face ID you can use to approve the use of dikitale – so make sure that only your own finger(s) and/or face will be registered on your devices.

5. You must protect your dikitale

You must not disclose your password to others, including members of your household, nor must you write down the password and keep it in written form.

If you suspect that others have become aware of your password, you must contact us immediately, see section 11 on blocking and warning in case of abuse and irregularities.

You should also make sure to store your smartphone or tablet so that others cannot access it unhindered. You should always use a lock for your smartphone or tablet, e.g. a keypad lock with code digits or a biometric lock.

Even if you use a lock for your smartphone or tablet, either to open your smartphone or tablet, or as a “remember” for your password, it will not release you from liability under these rules.

6. License

MIQ grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use dikitale.

All intellectual property rights relating to dikitale are owned or licensed by MIQ ApS. None of these rights are transferred to you as a user. Therefore, you may not copy, distribute, sell, publish, transfer, lend, sublicense, modify or otherwise dispose of the software contained in dikitale.

7. Our responsibility when using dikitale

We use documented standards to secure your data via top-end products from Microsoft and the likes, which comply with the industry standard. However, we do not limit our efforts to secure your data with that, and we therefore implement additional security that we believe is necessary. Safety standards are subject to constant change and you can stay up to date here towards which security measures we presently apply.

dikitale is provided “as is” and “as found” to the extent permitted by applicable law, without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of fitness for a specific purpose, property right and non-infringement. MIQ does not represent or warrant that dikitale:

  1. will always be error free or timely,
  2. will always operate without delay, interruption or defect, or 
  3. that the content, user content or information you receive on or through dikitale is timely or accurate. 


To the extent permitted by law, MIQ is not liable for indirect, incidental or special damages, consequential damages, punitive damages or additional damages or loss of profits or earnings, either directly or indirectly, or loss of data, use, goodwill or other intangible losses arising out of:

  1. your access to or use of or inability to access or use dikitale, the 
  2. behavior or content of other users or third parties on or through dikitale, or
  3. that unauthorized access, use or alteration of your content and information.


You select the desired recipient of your personal information using the various functions in dikitale, as well as the purpose for which the personal information is to be used. Once you have shared your personal information, dikitale cannot be used to revoke your personal information. Instead, you must contact the recipient of your personal information. You can read more about how your personal information is used in section 8 and on our website.

Some of the functions in dikitale require that you allow the function “Location” and / or “Allow messages” and/or a similar function on a smartphone or tablet. MIQ assumes no responsibility for the location function in dikitale at any given time correctly indicating where you are.  

MIQ is not responsible for any expenses you may incur using dikitale, including expenses for data usage.

8. Your personal information

MIQ is your data controller when you use dikitale. We have described in more detail how we process your personal data and what your rights are in our personal data policy.

When you share your personal information with companies, authorities and/or organizations via dikitale, you will have the possibility to use dikitale to submit requests for deletion, restriction, correction, data portability, objection and revocation of consent to the relevant company, authority and/or organization.

You should pay special attention to the fact that when you share your personal information with others via the functions in dikitale, MIQ is not the data controller for how your personal information is used by those with whom you have shared your personal information – or whether they meet your submitted requests. In other words, we are solely responsible for how your personal information is stored in dikitale and how the personal information is passed on securely. 

You are therefore encouraged to read and understand the personal data policy of the company, authority or organization with which you have chosen to share your personal information.  

9. Your responsibility when using dikitale

The services you receive via dikitale are for your own personal use only. You may therefore not pass them on to others with or without consideration, unless we have given written permission to do so. 

Always keep your smartphone or tablet up to date and use passwords and identification safely and securely as described in these terms.

When an application of your personal information in dikitale has been completed as described in section 1, the activity will be listed in dikitale. There is no expiration date on your personal information and you can delete the ones you no longer want to keep in dikitale.

You have a duty to continuously monitor the activities in dikitale. If during the inspection you discover activities that you do not believe you have carried out, you must contact us as soon as possible. 

10. Changes to the terms and of use of the systems

We may change these terms in dikitale without notice, if the changes are to your advantage. If the changes are to your disadvantage, two months’ notice applies. 

You will be notified of any changes to dikitale via the dikitale platform.

In the event we change terms, please let us know if you do not want to be bound by the new terms before the changes take effect. If we do not hear from you, we will consider it your acceptance of the changes.

If you state that you will not be bound by the new terms, we consider the agreement to have expired by the time the new terms take effect.

The functions in dikitale will be continuously developed and adapted, as well as new functions can be offered.

In some cases, new electronic features will require a new connection. In such case, you will be notified.

11. Termination and cancelling

You may at any time without notice terminate your agreement to use dikitale – through the Platform. Please note that once you have deleted your dikitale, we will delete your personal information you have stored in dikitale and we will not be able to recover your personal information.

The information you have shared with companies, authorities and/or organizations will not be deleted as a result of your dikitale ID being deleted. If you want the information deleted by the companies, authorities and / or organizations with which you have shared personal information, you must either contact them via dikitale before the dikitale ID is deleted, cf. pt. 8, or contact the relevant companies, authorities and/or organizations directly.

We may terminate the agreement with two months’ written notice. However, if you breach the terms, we may terminate the agreement without notice.

12. Customer

Service answers questions about using dikitale. You can call Customer Service at +4539394050. Telephone calls to our customer service are made at normal telephone rates.

13. Blocking and warning in case of abuse and irregularities

You have a duty to contact us immediately if you discover or suspect irregularities or misuse of dikitale.

You can block access to your devices through the dikitale platform and alternatively contact us by phone. 

We reserve the right to block your access to dikitale without notice if we discover or suspect irregularities or misuse of your dikitale ID.

We reserve the right to close access to dikitale without notice if we assess that there are general external security issues.

To apply for unblock, call customer service at +4539394050.

14. Our communication upon Abuse and Security

We will contact you if we suspect dikitale abuse, or if we find actual abuse. We will contact you if we become aware of any possible security threats. 

We will contact you through the dikitale platform or via email.

15. Choice of law and venue

Any dispute, disagreement or claim arising on the basis of or in connection with the use of dikitale must – if a conciliation solution is not an option – be resolved in the Danish courts under Danish law.