get answers to the most frequently asked questions

how to get started with dikitale?

What is the relationship between shareyourid and dikitale?

how can customers share their ID?

how are new advisors added to the platform?

can we try the system before we commit?

how can we integrate dikitale into our system?

can we send and receive documents from people who are not part of the platform?

is a digital consent in dikitale legally binding?

is dikitale more than a regular log in?

can we be sure that the user gets the system notifications?

in what contexts can we use system notifications?

how is the data encrypted?

how can we receive the data if it is encrypted?

what data can we access?

how can dikitale help ensure proper GDPR handling?

what does it cost to use dikitale?

do customers have to pay to use dikitale?

how is the use of dikitale charged?

how can i get more credits?

are there any hidden costs?

how do i terminate my cooperation with dikitale?

who is behind dikitale?

get started

how to get started with dikitale?

We have two ways you can use:

  1. We work as a service, made as an API, which can be integrated to the existing systems you use today
    or
  2. You can use the standalone platforms we have developed – including shareyourid

shareyourid

What is the relationship between shareyourid and dikitale?

dikitale is the digital ID of the customer. It allows them to store their personal information, which is stored in a confidential and encrypted format.

We have built shareyourid to enable your customers to share their ID whether you are a dikitale customer or not.

how can customers share their ID?

Your customers must be dikitale users to share their ID with you. They do this by installing ‘dikitale’ on their smartphone.

Setting up a dikitale ID is simple:

  • Select ‘create user’
  • Enter phone number and wait for the SMS code
  • The SMS code is automatically inserted and you choose a password
  • The user is created

It is now possible to scan personal IDs into the profile, after which they can be securely with you.

how are new advisors added to the platform?

To add new advisors on the platform, please contact dikitale at hello@dikitale.com. We wil help you to create the advisors you need.

We are working on a back-end that will allow you to add and manage the advisors linked to your company.

can we try the system before we commit?

All companies that are created in the system automatically receive 100 credits. This allows you to receive 100 IDs.

The shareyourid platform is an external service and therefore does not require integration with your existing system.

This allows you to become familiar with the platform before making the decision whether  to integrate it into your existing system.

how can we integrate dikitale into our existing system?

Our service is built as an API that you can integrate with. find out more about how to integrate dikitale into your system here.

can you send and receive documents from people who are not part of the platform?

Users can only share their ID if they have a dikitale ID. It is free to become a user, but requires validation with mitID.

In case a customer shares their ID with you while you are not yet a user on the shareyourid platform, you can still receive it.

In this situation, you will receive an email stating that the customer has shared their ID with you on the shareyourid platform. Here you create a login to the site so that you can use the ID that the customer has shared with you.

log in & push notifications

is digital consent in dikitale legally binding?

Yes, a digital consent given in dikitale is legally binding because a validated user has given his/her consent in the specific situation.

is dikitale more than a regular login?

dikitale is much more than a regular login. There are several elements that make us unique.

You can require users to be validated, so they come with the following up-to-date information

  • Legal name
  • Legal residence
  • Gender
  • Age
  • Phone number
  • Email

We allow for 2 factor authentication when communicating with your customers. This is expressed through a digital consent where the customer has to give their consent in the specific situation.

can we be sure that the user gets the system notifications?

Often it can be a challenge to communicate with customers because they have changed their phone number and/or email. This can create an unnecessary administrative burden.

With dikitale you can be absolutely sure that the user receives your system notification, because we communicate to a dikitale ID which can not be changed.

in what contexts can we use system notifications?

The system notifications can be used in most contexts. Currently we are working on

  • Request for ID papers
  • IoT device – such as water sensors and electricity meters
  • Chatbots
  • Physical environments – Eg. retail (beacon technology)

security

how is the data encrypted?

We use the recognised encryption methods used by the government and the military, for example. The methods have been thoroughly tested and approved according to the standards.

To increase security even further, we have added an extra layer to the encryption. This extra layer is not created by humans nor machines, but is organic. The organic content of the lava lamps provides a snapshot unpredictable pattern.

We are constantly film our lava lamps, which provide a random pattern that cannot be replicated. The pattern is transformed into a string of code that is unique. From this, a piece of the code string is automatically found  and used to encrypt the data. The code must be used to change the data from encrypted to readable.

how can we receive the data if it is encrypted?

The user gives their digital consent, which decrypts the selected data, which you then access.

what data do we have access to?

You get access to the data that the user gives access to.

Each time a user shares data with you, the user decides exactly what data to share with you. In case the user has shared too little data with you, you can easily request access to more.

Examples of data that can be shared

  • Legal name
  • Legal residence
  • Gender
  • Age
  • Phone number
  • Email

How can dikitale help ensure proper GDPR handling?

One of the major challenges of proper handling of GDPR is that it is difficult to ensure that the personal data is handled properly.

All the data that is otherwise a challenge from a GDPR point of view is in the dikitale database. You get insight into the data when you need it. You can choose to keep the data in the database, avoiding the handling of users’ personal data.

prices

what does it cost to use dikitale?

We have two payment models:

  • Consumption – billing per interaction
  • License – fixed price regardless of usage

Should our customers pay to use dikitale?

No, it is free for users to use dikitale. They create an ID, fill in their personal details, scan their ID documents and share them with you for free.

how do i terminate the cooperation with dikitale?

The collaboration with dikitale can be termined by contacting us at hello@dikitale.com.

Other

Who is behind dikitale?

We are a private, Danish and independent company offering data storage and exchange between parties.

The idea of dikitale started in 2017. Founder Jesper Holm had the idea to create a digital identity platform that collects all data in one place. It gives users the control over their their data.